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Please enter the phone number which is registered on your Caxino account and we will send a confirmation code to change your password.
Account Verification, also known as a KYC Check, is requested by the Caxino payments team on an as-needed basis. Account verification is necessary when a customer passes certain transaction thresholds or unusual account activity warrants an additional review.
When Caxino requests you to Verify your Account, we will send you communications to this effect and open up a new section in My Account where you will be able to upload your identification documents. You may upload your documents on both desktop and mobile devices.
Please note that the verification section will not permit uploads until a verification check has been requested.
Account Verification may require some or all of the following information:
Valid Picture ID: This is a passport, driver’s license, or national ID card. The identification must be a valid, government-issued photo ID. Please ensure that a national authority has issued your identification card.
Utility Bill: This utility bill should be no older than 3 months, showing the same address you registered with your Caxino account.
Payment Method: Should we request payment method verification as well, upload a statement confirming your payment method(s) no older than 3 months and clearly showing the account holder and account number. The following documents are accepted as a form of Payment Method Verification:
Bank Transfer: Bank statements should include your name and address and should match the details of your Caxino account.
Credit Cards: Front and back images of the credit card are required. The backside of the card must be signed by you. The front image must clearly show the first 6 and last 4 digits (1234 56XX XXXX 1234) of the credit card number.
E-Wallets: E-Wallets follow the same general rules as bank statements. They should include the account holder’s name and address that match your Caxino account information. If your e-wallet provider does not send you paper or PDF statements or a digital copy is not available for download, a screenshot of the account details showing the customer name and address is required.