level
 
 
Casino Logo

You can drag me around

Casino Logo

Swipe up to continue playing

level
level
 
 
Caxino Casino

What should I do if a technical error occurs?

Back to FAQs

At Caxino, we store every game round in a database. If an error occurs due to a lost connection in the middle of a game round, rest assured that your data was saved. Often, restarting your browser or device will resolve any issues.

In the event that a game developer has problems on their end, an error message should appear stating the details.

For any other errors that you cannot resolve with a reload or restart, we kindly request that you contact Customer Support and provide them with as much detail as possible. Information that will help us identify your issue include:

  • Game name (if applicable)
  • Time of incident (as close as possible)
  • Wager amount (if known and applicable)
  • Description of incident

It always helps if you can provide a screenshot of the event. To capture a screenshot, perform the following keyboard actions:

  • Windows: Win+PrtScn
  • macOS: Shift+Command+3
  • Mobile Devices: This varies by device. See your device manufacturer for details.

Email all information, including screenshots if available, to [email protected].

Let's get started
Let's get started
Let's get started
Loading...
[i18n] Real-money free spins
  • Weekly cashback between 10 - 20%
  • 1x Wagering requirement
  • Exclusive offers
  • Prioritised withdrawals
  • VIP events

Account Manager