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You will not lose current winnings if the connection to our server is lost during gameplay. All games are logged separately, so your session will be saved if an error occurs. If your connection is restored but the game does not restart, hit reload on the browser and this will reboot the game. You will then continue exactly where you left off. Please be aware that if the connection is lost in the middle of a bonus or spin, this will automatically be completed and any winnings will be added to your account.
If Caxino.com is still not working for you after restarting your computer or mobile device, please contact Customer Support via Live Chat or email ([email protected]) and describe the problem in as much detail as possible.