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Caxino Casino

Responsible Gaming

Responsible Gaming is central to Caxino’s code of ethics. Problem gambling can cause serious harm to you and those around you, practicing responsible gambling is therefore of the utmost importance.

At Caxino, we have a set of dedicated tools to assist you in managing your gambling, ensuring that it remains within safe and sustainable limits. We will list and explain the tools that we provide here, as well as providing additional resources should you need them.

Personal Limits

Caxino provides, and encourages the use of, personal gambling limits to help you take control of your gambling behaviour.

You may place limits on your deposits, wagering, losses and time spent gambling. These are available to all players, at all times, and can be set by going to the (Limits) section of your account.

These limits can be set on a per day, per week, or per month basis. If you decide to decrease a limit (make it stricter), this change will take effect immediately. Whereas, if you wish to increase a limit (make it less strict), this change will only take effect after a 24-hour ‘cooling-off period’.

  • Time limit: You can limit the length of time you spend playing during a period of your choice. Once your chosen time limit is reached, you will be automatically logged out of your account.

  • Net loss limit: You can set a limit on the amount of funds that can be lost during a period of your choice. Once that amount is lost, you will not be able to place any further bets for the remainder of your chosen period.

  • Deposit limit: You can set a limit on the amount of funds you can deposit into your account. Once that limit is reached, you will not be able to make further deposits until the end of your chosen period.

  • Wagering limit: You can limit the amount of funds you can wager during your chosen period. Once you have wagered the chosen amount you will not be able to place any further bets.

Self-Exclusion

Self-Exclusions are some of our strictest controls, available for indefinite and definite timeframes since implementing this measure prevents you from logging in to your Caxino account. Choose either of these options if you need some time away from gambling or if your gambling activity is starting to get out of control.

To activate a definite Self-Exclusion, contact our customer support team via Live-Chat and specify the length of time (1/7/30 days) you would like to take a break from gambling with Caxino.

Note that if you decide to request a definite self-exclusion by contacting our Customer Support, it does not take effect immediately. You will be duly notified by a member of our Support team after it has been applied to your account.

Note that if you wish to decrease your definite self-exclusion period, a minimum ‘cooling off’ period of 24 hours applies before it can be reinstated following a time-out.

If you feel like you need to take a break from gambling for an indefinite period of time, you may request an indefinite Self-Exclusion. You may do so by contacting us via Live-Chat and stating your reasons. You will be self-excluded as soon as our Customer Support Team sees the request, and you will be duly notified. Please understand that if you wish to decrease or revoke an indefinite self-exclusion period, Caxino may, at its discretion, accept or not, and it shall only be effective seven (7) days from the acceptance of the request.

If you feel that you still need more time away from gambling after the chosen period of time has elapsed, you may extend this period by contacting us.

Reality Checks

Reality Checks track your gambling activity during a session. Every 60 minutes, messages will appear onscreen displaying information about your current session, such as time spent playing and the amount you have spent, won, or lost. You will also be given the option of viewing your transaction history or leaving the game you are currently playing.

60 minutes is the default frequency for Reality Checks. You can alter this, or turn these notifications off completely, in the My Account section of your account.

Useful Tips

Online gambling is meant to be a form of entertainment, but for some players it can become a problem that has detrimental effects on numerous aspects of their lives. The following is a brief list of recommendations to protect yourself and ensure that you are gambling safely:

  • Only gamble with amounts of money that you can afford to lose.
  • Don’t ‘chase losses’, i.e. attempt to regain money you have wagered by gambling more.
  • Use the responsible gambling tools available to ensure you do not exceed your betting limits.
  • Don’t gamble while under the influence of alcohol or drugs.
  • Take some time away from gambling if you find yourself gambling larger amounts and/or more often.

Organisations That Can Help You

For more information and assistance in controlling your gaming behaviour, please see the following organisations:

Gambling Blocking Software

There is also gambling-blocking software that can be used in instances where the responsible gambling tools provided by Caxino are not enough:

20 Questions

Gamblers Anonymous have compiled ‘20 Questions’ designed to help you determine whether of not you may have a gambling problem.

We’re Here to Help

Our Support team is on hand to provide you with information and assistance on problem gambling and the responsible gambling tools available.

We hope that you enjoy playing at Caxino safely and responsibly.

FAQs

What types of limits may I place on my account?

In the Account Limits screen, you may place Deposit Limits, Net Loss Limits, Wager Limits, Time Limits, and self-imposed Timeouts on your account.

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